Legal Overview
Customer and business owner terms are published separately, along with privacy, payments, refunds, and other platform policies. Choose a document below to read the full terms.
Terms by audience
Customer Terms
The terms that apply when you browse, book, pay for, or review beauty and wellness services on LOOKS as a customer.
Read our Customer TermsBusiness Terms
The terms that govern Business Owners who register, list services, accept bookings, and use the LOOKS Business Portal.
Read our Business TermsPolicies & guidelines
Privacy Policy
How LOOKS collects, uses, stores, and protects personal and business information across our website, apps, and Business Portal.
Read our Privacy PolicyRefunds & Cancellations
Rules for cancelling, rescheduling, no-shows, and refunds for appointments booked through LOOKS.
Read our Refund PolicyPayment Policy
How online payments, settlements, promotional reimbursements, and related financial processes work on LOOKS.
Read our Payment PolicyAcceptable Use
Rules for lawful and appropriate use of the LOOKS Platform by customers, business owners, and visitors.
Read our Acceptable Use PolicyAnti-Fraud Policy
How LOOKS detects, prevents, and responds to fraud, abuse, and other integrity risks on the Platform.
Read our Anti-Fraud PolicyBusiness Standards
Verification and quality requirements Business Owners must meet to list and remain on LOOKS.
Read our Business StandardsMarketing Policy
How LOOKS runs campaigns, promotions, and marketing activity for businesses and customers.
Read our Marketing PolicyRanking Policy
How businesses may appear in search, recommendations, and discovery features on LOOKS.
Read our Ranking PolicyCommunity Guidelines
Expected standards of behaviour for everyone interacting on the LOOKS marketplace.
Read our Community GuidelinesService Agreement
Operational targets for platform availability, support response times, and related service standards.
Read our Service Agreement