Acceptable Use Policy

This Acceptable Use Policy (“Policy”) establishes the rules governing the appropriate use of the LOOKS Platform.

Its purpose is to protect Customers, Business Owners, employees, partners, and the Platform from misuse, abuse, fraud, and unlawful activities.

This Policy applies to every person accessing or using LOOKS, whether registered or unregistered.

This Policy is intended to

• Maintain a safe marketplace.
• Protect Platform integrity.
• Promote respectful conduct.
• Prevent abuse.
• Protect customer information.
• Support legal compliance.

You may use LOOKS only for lawful purposes related to

• Discovering beauty and wellness services.
• Booking appointments.
• Managing appointments.
• Processing legitimate payments.
• Communicating regarding bookings.
• Managing your business profile.

Users must not

• Violate applicable laws.
• Commit fraud.
• Mislead Customers.
• Misrepresent identity.
• Upload malicious software.
• Attempt unauthorized access.
• Interfere with Platform operations.
• Disrupt Platform security.
• Use automated bots without authorization.
• Attempt to reverse engineer Platform software.

Users must not

• Share accounts.
• Sell accounts.
• Create fake accounts.
• Use stolen identities.
• Access another person’s account.
• Circumvent account restrictions.

The following are prohibited

• Fake bookings.
• Duplicate bookings intended to manipulate availability.
• Booking without intention to attend.
• Abuse of cancellation policies.
• Abuse of promotional offers.

Users must not

• Use stolen payment methods.
• Commit payment fraud.
• Abuse refunds.
• Initiate fraudulent chargebacks.
• Circumvent Platform payment systems.

Business Owners must not

• Misrepresent services.
• Publish false pricing.
• Use counterfeit products.
• Perform services outside applicable legal requirements.
• Divert Customers away from LOOKS to avoid Platform policies.
• Request payments outside the Platform for bookings made through LOOKS unless expressly permitted.

Customers must not

• Harass staff.
• Damage property.
• Threaten Business Owners.
• Submit false complaints.
• Leave fake reviews.
• Engage in discriminatory behaviour.

Content uploaded to LOOKS must not

• Be unlawful.
• Be defamatory.
• Be abusive.
• Promote violence.
• Contain pornography.
• Infringe copyright.
• Include malware.
• Promote illegal products or services.

LOOKS may remove content without prior notice.

Users shall not

• Attempt penetration testing without authorization.
• Scan Platform vulnerabilities.
• Interfere with Platform infrastructure.
• Launch denial-of-service attacks.
• Circumvent authentication systems.

Users must respect all intellectual property rights.

You may not copy, reproduce, distribute, or commercially exploit any LOOKS content without prior written permission.

Users are encouraged to report suspected violations through the official LOOKS support channels.

LOOKS may investigate all reported violations.

Where this Policy is violated, LOOKS may

• Issue warnings.
• Remove content.
• Cancel bookings.
• Suspend accounts.
• Permanently terminate accounts.
• Delay settlements.
• Recover promotional benefits.
• Report unlawful conduct to the appropriate authorities.

LOOKS may amend this Policy at any time.

Updated versions become effective upon publication on the Platform.

Continued use of LOOKS constitutes acceptance of the revised Policy.

Questions regarding this Policy may be submitted through the official LOOKS support channels.

Effective Date

This Acceptable Use Policy becomes effective upon publication on the LOOKS Platform and remains in effect until amended or replaced.

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